Refund and Cancellation Policy

1. What this policy covers

Auvix Commerce Systems supplies professional services — builds, migrations, integrations, optimisation and ongoing support — rather than physical goods. Because our work is bespoke and delivered over time, refunds are handled by fair assessment of work performed rather than a simple returns model.

2. Project engagements

Commencement payments and milestones

• The commencement payment reserves team capacity and funds discovery, planning and early build work. Once that work has begun, the commencement payment is generally non-refundable, though see "Refund assessment" below.
• Milestone payments correspond to defined stages. Work delivered and accepted against a milestone is chargeable; if you cancel mid-stage, you pay a fair proportion for work performed and committed costs to that point.

Cancelling a project

• You may cancel a project at any time by written notice to info@auvix-technologies.co.uk.
• On cancellation we stop work promptly, invoice or credit the balance so that you have paid only for work performed and committed costs, and hand over paid-for deliverables in their current state in line with the intellectual-property terms.
• If we cancel other than for your breach, we refund any amounts you have paid for work not performed.

3. Monthly plans

• Platform Care, Continuous Commerce and similar plans may be cancelled by either party with 30 days' written notice, taking effect at the end of the paid period. Fees for the current period are not refundable once the period has begun, since capacity is reserved for you.
• Unused included capacity does not roll over unless your agreement says otherwise.

4. Third-party fees

Platform subscriptions, apps, themes, hosting, domain and payment-processing fees are charged by third parties under their own terms. We cannot refund amounts paid to third parties; any refund of those fees is a matter between you and the relevant vendor, though we'll help you navigate it where we reasonably can.

5. Refund assessment

Where you believe a refund is due — for example because deliverables materially fail to meet the agreed scope — email us with the details. We will review the engagement records, respond within 14 days, and where a refund is appropriate, pay it to your original payment method within 14 days of agreement. We aim to resolve these conversations plainly and without ceremony.

6. Consumers

Our services are designed for business customers. If you contract with us as a consumer, you may have additional statutory rights — including, for distance contracts, a 14-day cancellation period under the Consumer Contracts Regulations 2013. Where you ask us to begin work within that period, you acknowledge that you lose the right to cancel once the service is fully performed, and that you'll pay for the proportion performed if you cancel part-way. Nothing in this policy affects your statutory rights.

7. Contact

Cancellations and refund queries: Auvix Technologies Limited, 26 Lismore Drive, Darlington, DL1 3PU, United Kingdom · info@auvix-technologies.co.uk · +44 7476 189358.