Sample engagements, told straight

The challenge

The company managed more than 400 product variants across spreadsheets and an outdated online store. Dimensions lived in one file, prices in another, images in shared folders — and the store's admin didn't match any of them. Updating a single collection took days, stock figures drifted between website and warehouse, and customers regularly ordered items that were no longer available.

The solution

The engagement began with the catalogue, not the storefront: a product-data structure with agreed attributes, variant logic and naming standards, plus bulk import workflows the team could run themselves. The catalogue was migrated onto a modern platform with an improved storefront built around browsing and comparison, and the store was connected to the inventory system so stock updated automatically rather than by memory.

The outcome

Faster catalogue management, more reliable stock visibility and a simplified purchasing experience. Range updates moved from a dreaded project to a routine task, the "is this actually in stock?" phone calls faded, and the team gained a documented system a new starter could learn in days.

Why we tell it this way: this pattern — data first, storefront second, integration third — is how catalogue-heavy engagements reliably succeed. The order of operations is the lesson.

The challenge

Trade customers placed repeat orders through phone calls and email attachments. Every order was re-keyed by the office team, price lists went stale the moment they were sent, and queries about invoices or credit balances interrupted the same two people all day. Good customers found ordering inconvenient; the business found it expensive.

The solution

A secure wholesale portal with account-specific pricing, minimum order rules, bulk ordering from a searchable catalogue, quote requests for non-standard lines, and self-service access to invoices and documents. Orders now arrive as structured data and flow into the back office without retyping; customers order when it suits them, including well before the office opens.

The outcome

Less manual order entry and a more convenient ordering process for trade customers. The office team's time shifted from typing orders to managing exceptions and relationships, and pricing disputes fell away because every account sees its own live prices.

Why we tell it this way: wholesale digitisation succeeds when the portal mirrors real trade terms — pricing, minimums, credit — rather than forcing trade buyers through a consumer checkout.

The challenge

The business struggled with failed renewals, manual subscription changes and limited reporting. Expired cards quietly ended subscriptions nobody meant to cancel; every pause, swap or address change was an email to be actioned by hand; and the numbers that mattered — retention, churn, recovery — couldn't be produced with confidence.

The solution

A subscription platform with a customer self-service portal at its centre: plan changes, pauses, swaps and delivery dates handled by customers directly. Renewal communications and payment-recovery workflows were configured around the billing cycle — pre-renewal notices, intelligent retries, card-update prompts — and subscription analytics were set up so performance could be read from one reliable place.

The outcome

Simpler account management and clearer subscription-performance reporting. The routine "please change my order" workload largely disappeared into self-service, involuntary cancellations were addressed systematically rather than case by case, and decisions about plans and pricing could finally be argued from shared numbers.

Why we tell it this way: in subscription commerce, retention machinery beats acquisition heroics. The unglamorous workflows are the product.