Terms and Conditions

1. About these terms

These terms cover (a) use of this website and (b) the general basis on which we supply commerce consultancy, design, development, integration and support services. Specific engagements are defined by a written proposal or statement of work ("Proposal") which, once accepted, forms the contract together with these terms. Auvix Commerce Systems is a trading division of Auvix Technologies Limited, 26 Lismore Drive, Darlington, DL1 3PU, United Kingdom (info@auvix-technologies.co.uk, +44 7476 189358), registered in England and Wales.

2. Proposals, prices and payment

• Prices shown on this website are indicative starting points; the price for your engagement is the one stated in your Proposal. All prices exclude VAT unless stated otherwise.
• Projects are typically payable in stages: a commencement payment on acceptance (which reserves capacity and funds initial work) followed by milestone payments tied to defined progress, as set out in the Proposal.
• Monthly plans (such as Platform Care and Continuous Commerce) are invoiced in advance and continue until cancelled in accordance with section 9.
• Invoices are payable within the period stated on them. We may suspend work on accounts that are materially overdue after notice.

3. Your responsibilities and client-supplied data

Timely delivery depends on you as well as us. You agree to provide access, decisions, content, product data and approvals reasonably required for the engagement; delays in these may move timelines and, where they cause substantial additional work, costs agreed under section 8. You are responsible for the accuracy and lawfulness of materials and data you supply — including product information, imagery you licence, customer data and claims made about your products — and you confirm you have the rights needed for us to use them in the engagement.

4. Third-party platforms, software and fees

• Engagements commonly rely on third-party platforms, apps, hosting, themes and services (for example Shopify, WooCommerce components, payment providers and carriers). These are licensed to you directly by their vendors on the vendors' terms, and their subscription, usage and transaction fees are payable by you to those vendors and are not included in our prices.
• We do not control third-party platforms and are not responsible for their availability, changes to their features or pricing, or the approval decisions of payment providers. Payment acceptance is subject to approval by the selected provider; we are not a bank, payment institution or payment processor.
• Wherever practical, third-party accounts are created in your name from the outset so that ownership and billing sit with you.

5. Intellectual property

On receipt of full payment for the relevant work, the deliverables we create specifically for you — storefront implementation, custom code, configuration and documentation — are assigned to you, except for: (a) third-party materials, which remain subject to their own licences; and (b) our pre-existing tools, libraries, know-how and generic components, which we licence to you on a non-exclusive, perpetual basis for use in the deliverables. We may reference the general nature of the engagement in our own materials unless you ask us not to.

6. Service standards and platform availability

We perform services with reasonable skill and care. Websites and integrations depend on third-party infrastructure; we therefore do not guarantee uninterrupted availability of any site, platform or integration, though care plans include monitoring and prompt response during UK business hours. Any service levels that apply to your engagement are those stated in your Proposal — we do not offer 24/7 support unless expressly agreed in writing.

7. Acceptance and post-launch support

Deliverables are presented for review against the Proposal's scope. Reasonable review periods and included post-launch support windows are stated in the Proposal or package description; issues attributable to our work within those windows are corrected at no charge. New requirements are handled as change requests.

8. Change requests

Commerce projects evolve. Where you ask for work beyond the agreed scope, we will describe the impact on price and timeline and proceed only once you approve it in writing. Neither side is bound by a change until it is agreed this way.

9. Cancellation and termination

• Project engagements may be cancelled as described in our Refund and Cancellation Policy, which forms part of these terms.
• Monthly plans may be cancelled by either party with 30 days' written notice, effective from the end of the paid period.
• Either party may terminate for material breach not remedied within 14 days of written notice. On termination you pay for work performed and committed costs to date; section 5 applies to paid-for deliverables.

10. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for loss of profits, revenue, data or goodwill, or for indirect or consequential loss; and our total liability arising from an engagement is limited to the fees paid for that engagement in the 12 months before the event giving rise to the claim. You remain responsible for maintaining appropriate backups of your own systems and data except where a Proposal expressly makes backup our responsibility.

11. Website content

This website is provided for general information. We try to keep it accurate, but it does not constitute advice, and examples labelled illustrative are exactly that. We may update the site, services and prices at any time; changes do not affect engagements already agreed.

12. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer rights you may have. If any provision is found unenforceable, the remainder continues in effect. These terms and your Proposal are the entire agreement between us in relation to their subject matter.